01
Client. Kind of work.
Problem: The owner already tracks a number. One step is holding it down.
Outcome: One system owns that step. The number is what we check.
Work
What a result looks like.
Named case studies go here when a client lets us share the number. Until then, this is the shape of the work.
02
Client. Kind of work.
Problem: One step sat between people and the tools they already use.
Outcome: Someone owns the handoff. The time it takes is the number on the page.
03
Client. Kind of work.
Problem: The team had tried a chat tool. Nothing was written down or watched.
Outcome: A flow that is live, a short written procedure, and a weekly look at the same number.